HOW LONG UNTIL MY ORDER IS DISPATCHED?
We aim to process and ship all orders within 1-4 business days of purchase. This time is subject to change due to the nature of production and heavy order volumes.
HOW LONG UNTIL MY ORDER IS DELIVERED?
Zone 1 - Australia, New Zealand | 4-6 working days
Zone 2 - North America, Western Europe, Asia and the Pacific | 8-15 working days
Zone 3 - Rest of the world | 10-15 working days
DO YOU COVER IMPORT COSTS?
We do not cover any import taxes or costs if they are incurred.
CAN I AMEND SHIPPING INFORMATION ONCE I HAVE SUBMITTED MY ORDER?
Once an order has been completed, we cannot change the shipping address – unless it is a simple adjustment to a spelling mistake. What we can do is withhold the stock (for a maximum of two weeks), cancel the order and allow you to purchase the item again. You can then refund your original order.
HOW CAN I TRACK MY ORDER?
As soon as your order is dispatched you will receive an email notification that will include relevant tracking information.
- Processing – Your payment has been received and stock has been reduced – the order is awaiting fulfilment.
- Completed – Your order has been fulfilled and completed – requires no further action on your part.
- On-Hold – We are awaiting payment – stock is reduced, but you need to confirm payment.
- Cancelled – The order has been cancelled by an admin or the customer – no further action required (cancelling an order does not affect stock quantity by default).
- Refunded – The order has been refunded by an admin – no further action required.
- Partially refunded – Certain items within your order have been refunded. This is often when products are cancelled and there are still remaining items in the order to be fulfilled.