Returns / Exchanges / Refunds

 

Change of Mind Returns

If you are not happy with your purchase, full-priced items or items using discount codes can be returned to us for a Store Credit Gift Card or Exchange, as we do not offer refunds for change-of-mind returns.

Requests for change of mind returns must be completed within 30 days of Mutimer fulfilling your order. All requests for change of mind returns after this allocated timeframe will not be accepted.

All returned items must be in original condition and original packaging, including the tags, resealable clear packaging and Mutimer mailer bag.

Items must be returned with all original tags attached and in unworn condition. Returns with tags removed will not be accepted.

Mutimer does not cover the costs of returning these items. 

Please keep in mind that we do not assume any responsibility if you choose your own courier and your parcel is lost or does not arrive.

Once we have received your parcel, it can take up to 7 business days to inspect the item and issue a Store Credit Gift Card or Exchange.


Returns must be clearly declared and shipped as a “returned goods” / return shipment when lodged with your courier. If a return is sent incorrectly and processed by customs as a new import, any resulting duties or clearance fees are the responsibility of the sender, and Mutimer will not be liable for these charges."

 

Size Exchanges

If you would like to exchange a size from the one you have ordered and we have the alternative size in stock on our website, please use our returns portal.

If we do not have your size in stock on the website, we are unable to offer a size exchange for the size you desire. The wrong size can be returned to us for a Store Credit Gift Card, as we do not offer refunds for wrong-size returns.

Requests for a size exchange must be completed within 30 days of Mutimer fulfilling your order. All requests for size exchange returns after this allocated timeframe will not be accepted.

All returned items must be in original condition and original packaging, including the tags, resealable clear packaging and Mutimer mailer bag.

Items must be returned with all original tags attached and in unworn condition. Returns with tags removed will not be accepted.

Mutimer does not cover the costs of returning these items. 

Please keep in mind that we do not assume any responsibility if you choose your own courier and your parcel is lost or does not arrive.

Once we have received your parcel, it can take up to 7 business days to inspect the item and issue a Store Credit Gift Card or Exchange.


Returns must be clearly declared and shipped as a “returned goods” / return shipment when lodged with your courier. If a return is sent incorrectly and processed by customs as a new import, any resulting duties or clearance fees are the responsibility of the sender, and Mutimer will not be liable for these charges."

 

Faulty Item

Although 99.9% of our products pass through quality control checks, we acknowledge that occasionally, one item may slip through these checks. If you have received a faulty item, please attach photos of the item using our returns portal.

Faulty items can be returned for an exchange, full refund, or a Store Credit Gift Card (+10% of value). Please note that if we no longer have the item in stock on our website, we can issue a Store Credit Gift Card (+10% of value) or a full refund once the faulty item is returned to us. We will provide you with a return shipping label and cover any costs incurred for the transit of the parcel.

All returned items must be in original condition and original packaging, including the resealable clear packaging and Mutimer mailer bag.

Please keep in mind that refunds can take up to two weeks to process depending on the banking institution you are with. This timeframe is out of our control.

Once we have received your parcel, it can take up to 7 business days to process and issue a Store Credit Gift Card, Exchange or Refund.


Returns must be clearly declared and shipped as a “returned goods” / return shipment when lodged with your courier. If a return is sent incorrectly and processed by customs as a new import, any resulting duties or clearance fees are the responsibility of the sender, and Mutimer will not be liable for these charges."

 

Wrong Item

If you have received the wrong item, please upload photos of the wrong item using our returns portal. The wrong item can be returned for an exchange, full refund or a Store Credit Gift Card. Please note that if we no longer have the item in stock on our website, we can issue a Store Credit Gift Card or a full refund once the wrong item is returned to us. We will provide you with a return shipping label and cover any costs incurred for the transit of the parcel.

All returned items must be in original condition and original packaging, including the tags, resealable clear packaging and Mutimer mailer bag.

Items must be returned with all original tags attached and in unworn condition. Returns with tags removed will not be accepted.

Please keep in mind that refunds can take up to two weeks to process depending on the banking institution you are with. This timeframe is out of our control.

Once we have received your parcel, it can take up to 7 business days to process and issue a Store Credit Gift Card, Exchange or Refund.


Returns must be clearly declared and shipped as a “returned goods” / return shipment when lodged with your courier. If a return is sent incorrectly and processed by customs as a new import, any resulting duties or clearance fees are the responsibility of the sender, and Mutimer will not be liable for these charges."

 

Unclaimed Orders

Our team will email you if your order is marked as unclaimed and returned to us. The unclaimed order can be shipped again to the delivery address selected at checkout, or we can issue a refund for the order minus the shipping costs associated with the transit to and from the final delivery address.

Please note that if you do not pay the import duties enforced by your local government to collect your order, your parcel will be considered an unclaimed order and returned to us.

 

Ineligible For Return

Any item that has been damaged by using them in a way they were not meant to be used or by not following the product specific garment care instructions does not qualify for a refund, store credit or exchange.

Any item returned without tags will also not be accepted as they have been worn.

We do not offer refunds, store credits or exchanges for an item that has been used for a period of time where the problem is as a result of usual wear and tear.

Due to hygiene reasons, we do not offer refunds, store credits or exchanges for hats, socks or water bottles.  

Mutimer reserves the right to reject returns which do not comply with our Returns & Exchanges policy.

Returns must be clearly declared and shipped as a “returned goods” / return shipment when lodged with your courier. If a return is sent incorrectly and processed by customs as a new import, any resulting duties or clearance fees are the responsibility of the sender, and Mutimer will not be liable for these charges."

 

For order & product related questions, please visit our FAQs page.