Refunds / Returns / Exchanges

To return a purchase, your item(s) must meet the following criteria:

Be returned within 14 days of your delivery date

Be in its original, unused, unaltered and unwashed condition

Be returned with original tags and packaging

Mutimer reserves the right to reject returns which do not comply with our return policy. Returns that fail to comply with our policy may be sent back to the original shipping address at our discretion.

FREE AUSTRALIA RETURNS

Mutimer provides free returns for customers from Australia no later than 14 days after your delivery date. We recommend...

Privacy policy

Your privacy is of great importance to us and we handle and protectyour data accordingly. Below, we have outlined all the ways we use your information and why it is necessary to do so. We value your security as much as we value your custom and are fully committed to preserving your privacy.

If you have any questions regarding how we use your data and the steps we take to protect your privacy, please send your query to help@mutimer.co and we will be happy to help you.

How your information is used

The...

Shipping

HOW LONG UNTIL MY ORDER IS DISPATCHED?
We aim to process and ship all orders within 1-4 business days of purchase. This time is subject to change due to the nature of production and heavy order volumes.
HOW LONG UNTIL MY ORDER IS DELIVERED?
Zone 1 - Australia, New Zealand | 4-6 working days
Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 working days
Zone 3 - Rest of the world | 10-15 working days

CAN I AMEND SHIPPING INFORMATION ONCE I HAVE SUBMITTED MY ORDER?
Once an order has been completed, we cannot change the...