Privacy Policy

 

 

Privacy policy

Your privacy is of great importance to us and we handle and protectyour data accordingly. Below, we have outlined all the ways we use your information and why it is necessary to do so. We value your security as much as we value your custom and are fully committed to preserving your privacy.

If you have any questions regarding how we use your data and the steps we take to protect your privacy, please send your query to help@mutimer.co and we will be happy to help you.

How your information is used

The details you provide to us are used in several ways – some not as obvious as others. We have separated each specific detail you supply to us and the ways in which they are used.

NAME AND CONTACT DETAILS

We will ask for your name, phone number and e-mail address for a multitude of reasons. This information allows us to:

  • Ensure delivery of purchase is directed to the right person.
  • Inform you of order details, delays and all other such important notices and updates via SMS or e-mail.
  • Keep you up to date on new products, services and projects via e-mail. We will only send you marketing material with your consent and you are within your right to rescind consent at any time.
  • Detect and prevent fraud enacted against either yourself or Mutimer
  • Send location-relevant marketing material.

GENDER INFORMATION

Whilst Mutimer mainly sells unisex clothing your gender is relevant to us because it allows us to:

  • Send emails using the correct pronoun

PAYMENT INFORMATION

This information is collected during payment transactions. It allows us to:

  • Process payment for items bought.
  • Process refunds for returns.
  • Detect and prevent fraud enacted against either yourself or Mutimer
  • Optionally store payment information to the user’s account for a faster checkout.

RECORDING OF CONTACT HISTORY

Phone calls and e-mail correspondence may be recorded and saved. This allows us to:

  • Efficiently deal with your query (if further contact is required) and provide better customer service.
  • Train our staff so that our customer support is constantly improving.

PURCHASE HISTORY/SAVED ITEMS

When you add an item to your basket, our website retains your section so we can:

  • Process orders once items are added to basket.
  • Handle returns and provide better customer service.

INFORMATION ABOUT YOUR DEVICE AND HOW YOU USE OUR WEBSITE

When you use our website, your IP address and device type are noted. This information is useful to us because it allows us to:

  • Set default options specific to you (such as language, currency and item availability).
  • Detect and prevent fraud enacted against either yourself or Mutimer (such as Doxxing)

Sharing your information

Our relationship with our customers is paramount. That you have entrusted us with your information and support what we do at Mutimer instils in us a duty to be transparent with how we use your data. We will never sell any of your personal data to third parties. This includes your name, address, e-mail address and credit card information.

There are, however, instances whereby your data is crucial to providing a good standard of customer service and improving the experience of all involved – namely, yourself and Mutimer. We may share your information with:

  • Payment service providers and delivery companies. These are the companies that deal with the delivery of your goods. Certain information (name, address etc.) is necessary to share in order to get your items to you.
  • Credit reference agencies, law enforcement ad fraud prevention agencies. These are the entities that prevent and tackle fraud.
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  • Marketing messages

If you allow us to, we will keep you updated on Mutimer products and news via e-mail or text. This service ensures you are kept aware of the latest projects at Mutimer.

You can put a stop to marketing updates from Mutimer at any time by:

  • Contacting our customer service team at help@mutimer.co

If you opt out of marketing messages through any of the above methods, we will ensure your settings are updated with immediate effect. However, due to the complex nature of our services and the volume of messages we receive, the update may take a few days to complete. This means that you may receive a few more marketing updates as we process the change to your account. Please allow some time for the changes to take effect before contacting us again.

Preventing marketing messages will not stop vital service communications – order updates etc.

Online advertising

As with other retailers, we tailor advertisement based on your Mutimer website search history, site content you peruse and Mutimer banners or ads you have clicked on in the past. We use a multitude of digital marketing networks and ad exchanges to target Mutimer banners and advertisements to you when you are browsing other websites or apps. Ad technologies used include: cookies, ad tags, pixels, web beacons and mobile identifiers. Services offered by social network sites such as Facebook or Instagram are also implemented for the purposes of specified advertising.

Holding onto your data

We can only retain your information while you are an Mutimer customer. You are within your rights to request us to delete all of your personal data we have stored. Contact our customer service team at help@mutimer.co in order to do so.

There may be circumstances in which we keep hold of some of your information, even after you close your Mutimer account or it is no longer required to provide specific services to you. These include: prevention of fraud and abuse; enforcement of our Terms & Conditions; solving disputes; or other such legal of regulatory requirements.

Your rights

You have certain rights pertaining to your personal data. It is important to be aware of them to reduce risk to your privacy or abuse of trust with all companies. You have:

  • The right to be clearly informed about how your personal data is being used.
  • The right to unobstructed, transparent access to all personal data being held that pertains to you.
  • The right to request amendment of any inaccurate personal information held about you.
  • The right to request that any company that holds your personal information delete it or stop collecting it.
  • The right to halt direct marketing updates and messages (see above).
  • The right to request that any company that holds your personal information transfer elements of your data to another service provider.
  • The right to complain to your data protection regulator  

Notification of changes to privacy protection methods

There are times where we might alter our methods of processing and protecting your personal information. For any significant changes, we will ensure you are clearly notified via one of the means of contact we have for you. You will have a chance to review the changes before you continue to use mutimer.co

Cookies

What are cookies?

When you visit our website (or any other) for the first time, a cookie is downloaded onto your device. The next time you visit said site, your PC or mobile device checks to see if it has a cookie that is relevant (that is, one containing the site name) and sends the information contained in that cookie back to the site.

The site then ’knows’ that you have been there before. In some cases, it will direct specific content onto your screen to take account of that fact. This can be helpful to vary content according to whether this is your first visit to a site or you’re a returning browser.

Many cookies are integral to things like internet security or saved preferences on specific websites. Below is a summary of the different types of cookies used.

STRICTLY NECESSARY

These cookies are crucial to the functionality of our website. They allow users to save items to their ‘basket’ when shopping, as well as other account related necessities. Without these cookies, e-commerce would not be possible.

FUNCTIONALITY

These cookies allow users to save their preferences to our website. It means you don’t have to type out your account name, select your language or tell us your location every time you click on our site.

SECURITY

These cookies help detect and prevent fraud enacted against either yourself or Mutimer.

ANALYTICS AND PERFORMANCE

We use these cookies to further understand how our website performs and all the ways the browser uses the site’s functions. Data such as which pages are visited the most and other analytics are collated so we can improve the overall functionality of our website.

ADVERTISING

These cookies are used to tailor ads to visitors who use our website. It means the ads you inevitably see are more relevant to you and the things you are interested in. Data such as the number of unique visitors, number of times a specific ad has been shown and the number of times a specific ad has been clicked on is collected and collated. This makes user profiles possible and means you are shown ads similar to products you have browsed. They are set by trusted third party networks.

Contact us

If you have any questions regarding your privacy, would like us to stop using your data, or have any queries regarding this notice, please do not hesitate to get in contact with us.

All matters regarding data can be taken up with our team at help@mutimer.co