Shipping policy
Shipping and Delivery
We offer free shipping worldwide on all orders.
We aim to ship orders the same business day but some orders may take up to 5 business days to ship. This time is subject to change due to the nature of production and heavy order volumes.
All orders are sent via a pre-paid, traceable and safe method of delivery. Shipping times are indicative of the date of dispatch and not the date of the order.
Shipping times and costs will vary depending on your delivery location and shipping method.
Important Note: Orders that contain items located in both our AU & UK warehouse may be split based on stock levels and your delivery location.To ensure successful delivery, customers are responsible for providing a safe and secure address where parcels can be delivered without risk of theft or damage. Once an order is marked as delivered by the carrier, the delivery is considered complete.
Mutimer is not liable for parcels that are lost, stolen, or damaged after delivery to the address provided. If your address is not secure, we strongly recommend:
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Using an address where someone will be present to receive the parcel
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Selecting an alternative address (workplace, family member, etc.)
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Using parcel lockers, PO boxes, or other secure delivery options available in your region
Please note: If a parcel is delivered to the address supplied by the customer and subsequently goes missing, we cannot offer refunds or replacements, as the parcel has been delivered.
If you believe your parcel was stolen, please see our FAQs page for information on what to do
Australia
Mutimer offers multiple shipping options within/ into Australia from our facilities in Australia and the UK, including a free option.
We cover all import taxes and duties for customers in Australia
Delivery times will vary depending on the service that you choose.
Please refer to the table below to view the available shipping options and delivery times.
| WAREHOUSE LOCATION | CARRIER | SHIPPING COST | METHOD | DELIVERY TIMES |
|---|---|---|---|---|
| Australia | Australia Post - Parcel Post | Free | Parcel Post | 3 - 7 Business Days* |
| Australia Post - Express Post | $8 AUD* | Express | 1 - 3 Business Days* | |
| United Kingdom | Royal Mail | Free | Standard Tracked Shipping | 6 - 8 Business Days* |
UK
Mutimer offers multiple shipping options within/into the UK from our facilities in Australia and the UK, including a free option.
We cover all import taxes and duties for customers in the UK.
Delivery times will vary depending on the service that you choose.
Please refer to the table below to view the available shipping options and delivery times.
| WAREHOUSE LOCATION | CARRIER | SHIPPING COST | METHOD | DELIVERY TIMES |
|---|---|---|---|---|
| Australia | DHL Standard | Free | Standard Tracked Shipping | 4 - 8 Business Days* |
| DHL Express | $22+ AUD* | Express | 2 - 3 Business Days* | |
| United Kingdom | Royal Mail | Free | Standard Tracked Shipping | 2 - 3 Business Days* |
| Royal Mail Express | $14+ AUD* | Express | 1 - 2 Business Days* |
*Please note the above Shipping Costs are based on current exchange rates and may fluctuate. The above delivery times are estimates only and not guaranteed by our freight partners or Mutimer.
EU
Mutimer offers multiple shipping options into the EU from our facilities in Australia and the UK, including a free option.
Delivery times will vary depending on the service that you choose.
Duties and Taxes: We cover all import taxes and duties for customers in DDP (Delivered Duties Paid) countries. For customers in non-DDP countries, import fees will still apply and will need to be settled directly with your local customs office before your order can be delivered.
Please refer to the table below to view the available shipping options and delivery times.
| WAREHOUSE LOCATION | CARRIER | SHIPPING COST | METHOD | DELIVERY TIMES |
|---|---|---|---|---|
| Australia | DHL Standard | Free | Standard Tracked Shipping | 4 - 8 Business Days* |
| DHL Express | $22+ AUD* | Express | 2 - 3 Business Days* | |
| United Kingdom | Royal Mail or TDG Mail | Free | Standard Tracked Shipping | 5 - 7 Business Days* |
*Please note the above Shipping Costs are based on current exchange rates and may fluctuate. The above delivery times are estimates only and not guaranteed by our freight partners or Mutimer.
USA
Orders placed within the US will be shipped from our US warehouse, tariff free.
Duties and Taxes: No tarrifs or taxes will be incurred on your order.
Delivery times will vary depending on the service that you choose.
Please refer to the table below to view the available shipping options and delivery times.
| WAREHOUSE LOCATION | CARRIER | SHIPPING COST | METHOD | DELIVERY TIMES |
|---|---|---|---|---|
| USA | USPS Standard | Free | Standard Tracked Shipping | 3 - 5 Business Days* |
| USPS Priority | $8 USD* |
Express | 1 - 3 Business Days* |
*Please note the above Shipping Costs are based on current exchange rates and may fluctuate. The above delivery times are estimates only and not guaranteed by our freight partners or Mutimer.
Canada
Mutimer offers multiple shipping options into Canada from our facilities in Australia and the UK, including a free option.
Duties and Taxes: Mutimer covers all duties and taxes for Canadian orders.
Delivery times will vary depending on the service that you choose.
Please refer to the table below to view the available shipping options and delivery times.
| WAREHOUSE LOCATION | CARRIER | SHIPPING COST | METHOD | DELIVERY TIMES |
|---|---|---|---|---|
| Australia | DHL Standard | Free | Standard Tracked Shipping | 5 - 9 Business Days* |
| DHL Express | $22+ AUD* | Express | 2 - 6 Business Days* | |
| United Kingdom | UPS | Free | Standard Tracked Shipping | 6 - 8 Business Days* |
*Please note the above Shipping Costs are based on current exchange rates and may fluctuate. The above delivery times are estimates only and not guaranteed by our freight partners or Mutimer.
New Zealand
Mutimer offers multiple shipping options into New Zealand from our facilities in Australia and the UK, including a free option
Duties and Taxes: Mutimer covers all duties and taxes for New Zealand orders
Delivery times will vary depending on the service that you choose.
Please refer to the table below to view the available shipping options and delivery times.
| WAREHOUSE LOCATION | CARRIER | SHIPPING COST | METHOD | DELIVERY TIMES |
|---|---|---|---|---|
| Australia | DHL Standard | Free | Standard Tracked Shipping | 4 - 7 Business Days* |
| DHL Express | $18 NZD* |
Express | 2 - 5 Business Days* | |
| United Kingdom | Royal Mail | Free | Standard Tracked Shipping | 6 - 8 Business Days* |
*Please note the above Shipping Costs are based on current exchange rates and may fluctuate. The above delivery times are estimates only and not guaranteed by our freight partners or Mutimer.
Japan, South Korea, China and Hong Kong
Mutimer offers multiple shipping options into Asia from our warehouse in Australia, including a free option.
Duties and Taxes: We cover all duties and taxes for the countries listed above
Delivery times will vary depending on the service that you choose.
Please refer to the table below to view the available shipping options and delivery times.
| WAREHOUSE LOCATION | CARRIER | SHIPPING COST | METHOD | DELIVERY TIMES |
|---|---|---|---|---|
| Australia | DHL Standard | Free | Standard Tracked Shipping | 5 - 7 Business Days* |
| DHL Express | $20 AUD* |
Express | 2 - 3 Business Days* |
*Please note the above Shipping Costs are based on current exchange rates and may fluctuate. The above delivery times are estimates only and not guaranteed by our freight partners or Mutimer.
Rest of the World (Non-DDP Countries)
Mutimer offers multiple shipping options into the rest of the world from our facilities in Australia and the UK, including a free option
Duties and Taxes: Unfortunately for these countries we cannot offer tax free shipping. This is due to a multitude of factors such as our couriers not offering this type of shipping or the destination country not offering pre-arrival tax clearance.
We do however reduce our prices in these regions to offset this. So you end up paying a similar amount to our tax included regions
Delivery times will vary depending on the service that you choose.
Please refer to the table below to view the available shipping options and delivery times.
| WAREHOUSE LOCATION | CARRIER | SHIPPING COST | METHOD | DELIVERY TIMES |
|---|---|---|---|---|
| Australia |
DHL Standard | Free | Standard Tracked Shipping | 7 - 14 Business Days* |
| DHL Express | $22+ AUD* |
Express | 3 - 5 Business Days* | |
| United Kingdom | Royal Mail or TDG Mail | Free | Standard Tracked Shipping | 7 - 14 Business Days* |
*Please note the above Shipping Costs are based on current exchange rates and may fluctuate. The above delivery times are estimates only and not guaranteed by our freight partners or Mutimer.
For order & product related questions, please visit our FAQs page.