We aim to process and ship all orders within 2-4 business days of purchase. This time is subject to change due to the nature of production and heavy order volumes.

Shipping times will vary depending on your delivery location and method selected at checkout. For further information or an approximate shipping time, please visit our Shipping page.

As soon as your order is dispatched you will receive an email notification that will include relevant tracking information.

ORDER STATUS

• Processing – Your payment has been received and stock has been reduced – the order is awaiting fulfilment.
• Completed – Your order has been fulfilled and completed – requires no further action on your part.
• On-Hold – We are awaiting payment – stock is reduced, but you need to confirm payment.
• Cancelled – The order has been cancelled by an admin or the customer – no further action required (cancelling an order does not affect stock quantity by default).
• Refunded – The order has been refunded by an admin – no further action required.
• Partially refunded – Certain items within your order have been refunded. This is often when products are cancelled and there are still remaining items in the order to be fulfilled.

We ship all of our orders to Australia, UK/EU and the Rest of the World (excluding the US) from our warehouses located in Australia or the UK, based on the stock on hand.

Orders placed within the US will be shipped from our warehouse located in the US.

Important Note: Orders that contain items located in both our AU & UK warehouse may be split based on stock levels and your delivery location. This information will be displayed at checkout.