Our New EU Warehouse

Earlier this year, we were facing a lot of issues with our UK warehouse shipping items to the EU. Parcels were being held in customs with unexpected duties, some of you were sent the wrong items, and returning items to us wasn’t always a smooth process.

It isn’t the experience we want anyone to have with Mutimer, and is why we’ve been busy working the last couple of months to fix it.

Mutimer now operates with a warehouse in the Netherlands, and orders to the EU ship from there. That means:

No customs delays or duties on EU orders: Your parcel ships from inside the EU, so it doesn’t need to clear customs and will have no unexpected fees on delivery.

Faster delivery: Delivery times depend on where you are, but most EU customers will see their orders arrive sooner than before. You can find more details on our shipping policy.

Stock held in Europe: We aim to hold the majority of our catalogue in the Netherlands, so most of what you see on the site is ready to send from there. Plus, any future collections and restocks will be sent directly to our new warehouse.

We’ll also be working on options for split shipments so you can still order any items from the UK warehouse in case it isn’t available in Europe.

Returns: We’ve onboarded a new returns portal for a smoother process, and you can start any returns there.

Some of you may have noticed the new warehouse and returns portal has been running for a little while now. Orders have been going out smoothly, and we’re keeping a close eye on things as it settles in.

As a thank you for your patience and an apology for the issues, we’re offering a 20% discount code for any EU customers who placed an order from us in April or May of this year. You can use the code EUWH26 on checkout for 20% off your next order. It’s valid until the end of the year.

Appreciate you all for sticking with us.

- Jasper & the Mutimer team