Shipping & Refunds
We aim to process and ship all orders within 1-4 business days of purchase. This time is subject to change due to the nature of production and heavy order volumes.
Zone 1 - Australia, New Zealand | 4-6 working days
Zone 2 - North America, Western Europe, Asia and the Pacific | 8-15 working days
Zone 3 - Rest of the world | 10-15 working days
We do not cover any import taxes or costs if they are incurred.
Once an order has been completed, we cannot change the shipping address – unless it is a simple adjustment to a spelling mistake. What we can do is withhold the stock (for a maximum of two weeks), cancel the order and allow you to purchase the item again. You can then refund your original order.
As soon as your order is dispatched you will receive an email notification that will include relevant tracking information.
Be returned within 14 days of your delivery date
Be in its original, unused, unaltered and unwashed condition
Be returned with original tags and packaging
Mutimer reserves the right to reject returns which do not comply with our return policy. Returns that fail to comply with our policy may be sent back to the original shipping address at our discretion.